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Help Desk Services

Centralized Support

User Support

Critical Application Support

High-quality support and network monitoring services – every hour of every day. Much more than a traditional help desk, the Armory5 IT Help and Support Desk services provide our clients with professional and immediate support without the costly overheard.

Much more than a traditional help desk, the Armory5 IT Help and Support Desk services provide our clients with professional and immediate support without the costly overheard. Our help desk is fully-staffed by certified U.S.-based IT professionals who are available 24x7x365 via phone, email, web chat, or our secure web portal.

Based out of our Syracuse, New York headquarters, with additional service locations dispersed throughout the country, including Albany New York and Baltimore Maryland our IT Help and Support Desk utilizes the Armory5 Continuous Process Improvement model and is adaptable to your specific needs. Amory5 offers many comprehensive IT service desk solutions for organizations of all sizes requiring a full or part-time support desk, an application or client service desk, or a full-blown technical service resource center. No matter what type of service desk functions you need, we can provide you with a complete and custom turnkey solution to meet your specific needs.

Much more than a traditional service desk, the Armory5 IT Support & Service Desk is staffed to meet your needs. Our service desk provides an efficient way to provide immediate support to our clients.

OFFERINGS

Help Desk Services Focus Areas

Armory5 offers IT help and service desk options for organizations of all sizes requiring a full- or part-time support desk, an application or customer service desk, or a comprehensive technical service resource center. These services include:

A5 24x7 Support Help Desk

Truly unlimited 24x7 Help Desk support is available in our A5 Managed Services Plan. Our Help Desk is staffed with certified technical network consultants available to provide you with assistance.

Help Desk consultants at Armory5 can resolve most desktop PC problems as if they were standing right beside you. All that is required is a phone and Internet connection.

Outsourced Help Desk

We know how to run a busy help desk. And we are confident that we can run yours. Armory5 can provide a full or part-time outsourced help desk service, application support center or service desk for your own employees or organizational needs.

Our outsourced help desk solutions allow your organization to benefit from the most highly-qualified and certified technical staff anywhere – without having to worry about recruiting, training and fulfillment, and other related tasks.

The bottom line? Armory5 has the people, skills and certified experience to provide a comprehensive help desk outsourcing solution, empowering you to concentrate on growing your business and succeeding with IT.

Customers use Armory5 because we:

  • Access to local certified, US-based Help Desk technical staff
  • 24x7 coverage capability and real-time monitoring
  • Team leader and project manager provided
  • Multi-technology support
  • Complete trouble ticket tracking and reporting solution
  • Web-based incident reporting and status tools for end users
  • Tiered service levels and custom response requirements available
  • Optional shared operational control with your in-house help desk team
  • On-site escalation support available