Help Desk Services
Critical Application Support
High-quality support and network monitoring services – every hour of every day. Much more than a traditional help desk, the All and 1 IT Help and Support Desk services provide our clients with professional and immediate support without the costly overheard.
Much more than a traditional help desk, the All and 1 IT Help and Support Desk services provide our clients with professional and immediate support without the costly overheard. Our help desk is fully-staffed by certified U.S.-based IT professionals who are available 24x7x365 via phone, email, web chat, or our secure web portal.
Based out of our Albany, New York headquarters, our IT Help and Support Desk utilizes the All and 1 Continuous Process Improvement model and is adaptable to your specific needs. We offers many comprehensive IT service desk solutions for organizations of all sizes requiring a full or part-time support desk, an application or client service desk, or a full-blown technical service resource center. No matter what type of service desk functions you need, we can provide you with a complete and custom turnkey solution to meet your specific needs.
Much more than a traditional service desk, the All and 1 IT Support & Service Desk is staffed to meet your needs. Our service desk provides an efficient way to provide immediate support to our clients.
Customers use All and 1 because we:
- Access to local certified, US-based Help Desk technical staff
- 24x7 coverage capability and real-time monitoring
- Team leader and project manager provided
- Multi-technology support
- Complete trouble ticket tracking and reporting solution
- Web-based incident reporting and status tools for end users
- Tiered service levels and custom response requirements available
- Optional shared operational control with your in-house help desk team
- On-site escalation support available